Skip to main content
Safricloud
About Safricloud

Africa's CX & Genesys Cloud Premier specialists.

Africa's trusted customer experience and Genesys Cloud Premier partner. We design, deploy and optimise contact centre solutions that deliver measurable CX outcomes.

Who We Are

Turning customer experience into results you can measure.

  • Cloud contact centre solutions engineered for the real world — not the demo.
  • Proudly African thinking, global best-practice execution.
  • Better customer experiences that lead to better business outcomes.
Years
10+
Sectors
8
Platforms
8
Support
24/7

  • Built for African realities

    Global platforms, local context — markets, regs, connectivity, cost.

  • Outcomes-led, always

    If it doesn't move SLA, efficiency or CSAT, it doesn't ship.

  • Experts you can talk to

    Senior practitioners from kickoff to year three — no handoffs.

  • Practical AI, responsibly applied

    AI where it moves metrics. Humans where they matter. No theatre.

Locations

Head office in Durban (Riverhorse Valley East), supporting clients across South Africa and into the wider African continent.

Leadership
Photo

Leadership profile

Chief Executive Officer

Photo

Leadership profile

Chief Technology Officer

Photo

Leadership profile

Head of Delivery

Photo

Leadership profile

Head of Customer Success

What We Do

Four pillars. One accountable partner.

Most partners focus on the technology. We focus on what changes after it's live — and stay accountable for how your CX performs across all four pillars.

People

A senior team of CX practitioners, Genesys Cloud training, accredited learnerships and the EduPower partnership building Africa's next CX workforce.

Process

CX strategy and advisory, journey design, omnichannel orchestration and the seven-step Safricloud implementation value loop.

Tech

Genesys Cloud, QContact, Cloud PBX, CX Index, QPC, EvaluAgent, SafriTalk Voice and Callbi — cloud-first platforms that integrate by design.

AI

Conversational AI, agent assist, speech analytics and automation — applied responsibly, where they move the metrics that matter.

People & Support

The team behind the platform.

Training & learnerships

Accredited contact centre learnerships and supervisor development, delivered in-house and at client sites.

EduPower partnership

A long-standing partnership placing trained, certified agents into live Safricloud-built environments.

Support model

24/7 platform support, named technical account managers and quarterly business reviews.

Success Stories

Selected client outcomes.

Financial Services

SA Home Loans

40% AHT reduction

National mortgage lender migrated end-to-end onto Genesys Cloud with omnichannel routing.

Gaming & Betting

Hollywoodbets

Always-on at peak

Customer engagement engineered to hold up across event-driven traffic spikes.

Retail

Shoprite

Unified service

One service operation across stores and digital, on a single orchestration layer.

Insurance

Britam

Compliance-grade journeys

Claims and retention rebuilt with auditable routing and recording.

BPO

EduPower

Workforce platform

The operational backbone powering accredited learnership placements at scale.

BPO

Daly

Dialler rebuild

Outbound operation re-engineered for compliance, contactability and yield.